What should a department member do if they are unsure about the mutual aid request process?

Consulting a supervisor when unsure about the mutual aid request process is important because supervisors typically have a comprehensive understanding of the policies and procedures in place. They are trained to handle inquiries and can provide clarity and direction on how to proceed in these situations. Engaging a supervisor ensures that department members adhere to established protocols and helps to streamline communication during mutual aid efforts.

While contacting a colleague may seem like a viable option, colleagues may not have the complete information or authority to address the issue appropriately. Referring to previous agreements could be an important part of the process, but it doesn't directly provide guidance on current procedures and protocols. Waiting for another member to provide guidance can lead to delays and confusion, putting the response at risk. Thus, consulting a supervisor is the most effective and reliable approach when questions arise about the mutual aid request process.